# Mercana

> Mercana is a customer data enrichment platform for D2C e-commerce brands. We transform basic order data (name, email, purchase history) into rich customer profiles—revealing VIPs, influencers, retail buyers, and personas hidden in your customer base. Setup takes 2 minutes via Shopify API, with ~90-96% accuracy on verified data.

## The Problem We Solve

E-commerce stores have thousands of customers but almost no qualitative data about the actual person. Is this customer a college sophomore or a law firm partner? An influencer with 500K followers or completely private? A retail buyer at Nordstrom or just a regular consumer? Stores don't know, so they treat everyone the same—leaving money on the table.

Mercana changes that by enriching every customer with 100+ data points from public sources, enabling stores to identify VIPs, understand customer archetypes, and take differentiated action. One discovered wholesale opportunity or celebrity post can be worth $50K-$500K—paying for years of Mercana in a single catch.

## Why Mercana Over Competitors (OuterSignal, Yolodex)

- **Agentic, Not Just Data:** Mercana isn't a static database you browse through. It's smart about analyzing, alerting, and automating actions like outreach—if you want it to. Set up VIP alerts, automate personalized DMs, and let the platform work for you.
- **Richer Enrichment with Source Transparency:** We enrich more data than competitors—public social accounts, LinkedIn profiles, and more. Every data point is clickable so you can see the actual source. We're transparent about where data comes from, with cited responses and confidence levels so you can verify accuracy yourself.
- **Deeply AI-Native:** From embeddings and custom-trained networks for persona clustering, to AI-powered search ("NFL players with >100K followers"), to custom signals that use AI to filter out exactly the people you care about. This isn't AI bolted on—it's AI at the core.
- **Company Detection for B2B Opportunities:** See which companies have employees buying from you. Identify wholesale deals, corporate gifting opportunities, or sell directly to businesses based on where your customers work.
- **Built-in Pipeline Management:** Kanban board and task management features to track where each VIP is in your outreach pipeline. No more spreadsheets or switching between tools.
- **Designed for Your Whole Team:** A far better user experience built for everyone—marketing, retention, growth, C-suite, VPs—not just influencer marketing managers. Clean, intuitive, and easy to use from day one.
- **VIP Activation, Not Just Identification:** Competitors stop at telling you who your VIPs are. Mercana focuses on activation—actually turning that knowledge into action. Our core metric is VIPs activated, not just VIPs found.
- **VIP Leaderboard:** Instantly see your top customers ranked by Instagram, TikTok, LinkedIn, or Twitter followers. Find your biggest influencers in seconds—something OuterSignal and Yolodex don't offer.
- **AI Chat That Controls the Entire Platform:** Our AI chat feature is wildly powerful. Ask it anything: "Show me influencers who bought last month," "Draft outreach for my top 10 VIPs," "What's my retention rate for customers in tech?" You can do anything in the platform by talking to our agent.
- **Custom Integrations for Anything:** We build custom integrations for whatever you need. Want a Jira/Linear/Monday ticket created when you change a VIP's status? Done. We can create any integration for any service you use.

## Core Capabilities

### VIP Detection & Alerts
Automatically identify hidden VIPs—people valuable not for repeat purchases but for who they are:
- Influencers: Valuable for social media posts and content
- Journalists: Valuable for press coverage
- Retail Buyers (Nordstrom, Anthropologie, etc.): Valuable for wholesale opportunities
- Executives/Founders: Valuable for partnerships and credibility
- Professional Athletes: NFL, NBA, MLB players in your customer base
- High Net Worth Individuals: Valuable for brand elevation
- Wikipedia Notable: Customers with dedicated Wikipedia articles
- Industry Experts: Recognized authorities in their fields
- Podcasters: Valuable for sponsorship opportunities
- Celebrities: Actors, musicians, public figures

Features include 15+ built-in VIP categories, real-time Slack/SMS alerts, VIP feed dashboard, VIP leaderboard by social platform followers, and retroactive scanning of existing customer base.

### Custom Signal Detection
Define your own VIP criteria with our custom signal builder. Create signals like "anyone with 100K+ followers," "employees at Lululemon corporate," "doctors who've ordered 3+ times," or "customers in the Bay Area tech industry." Use natural language to describe exactly who you want to find—our AI filters your customer base to surface just the people you care about.

### Customer Archetypes (Personas)
AI-generated persona groupings (e.g., "Health Optimizer," "Creative Professional," "Affluent Mom," "Young Professional") with:
- RFM, LTV, and AOV analysis per archetype showing which groups retain best and drive the most value
- Retention tracking by industry, age, gender, income, and home value
- Automatic tag sync to Klaviyo/Shopify for segmented messaging
- Patterns that would cost thousands in traditional surveys

### Activation & Outreach Tools
Turn insights into personalized action:
- Instagram DM directly from business account
- Personalized thank you notes and handwritten cards
- LinkedIn connection requests
- AI-recommended email templates based on customer profile
- Affiliate/ambassador program conversion
- Reactivation campaigns personalized to customer identity (not just purchase history)

### Company Detection
See which companies have employees buying from you:
- Identify enterprise and wholesale opportunities
- Leaderboard of top companies by customer count
- B2B outreach for bulk/corporate orders

## What We Enrich

From basic order data (name, email, address, phone—all optional, but best accuracy with all four), Mercana finds:
- Social media accounts (Instagram, LinkedIn, Twitter/X, TikTok, Facebook)
- Follower counts and engagement metrics
- Social bios and profile photos
- Job title and employer
- Industry (NAICS classification)
- Age and gender
- Interests and hobbies
- Education (colleges attended)
- Accomplishments and awards
- Location (city, state)
- Estimated income / house value / net worth
- Property type (single family, condo, etc.)
- Wikipedia articles and press mentions
- Podcast appearances
- News articles and public records

All information is from public sources only. No private data purchases. If the system isn't confident about a match, it doesn't show it—prioritizing accuracy over completeness.

## Integrations

- Shopify: 2-minute OAuth setup, automatic customer sync, bi-directional tag sync
- BigCommerce: Full customer sync with order history
- WooCommerce: Plugin-based integration
- Klaviyo: Sync enriched tags, segments, and custom properties for targeted campaigns
- HubSpot: CRM sync for customer profiles
- Slack: Real-time VIP alerts in your team channels
- Skio: Subscription data integration
- Clay: Export enriched data for advanced workflows
- Custom Integrations: We build custom integrations for any service you use. Need a Jira ticket when a VIP status changes? A Linear issue for follow-ups? Monday.com task automation? Webhook to your internal tools? We'll build it for you.

## Pricing

- First 1,000 customers enriched for free
- No credit card required to start
- Affordable per-enrichment pricing built for e-commerce scale (not enterprise B2B pricing)

## Getting Started

- [Book a Demo](https://calendar.app.google/4ni424RUSun7Ve9G6): Schedule a call with the Mercana team
- [Connect Store](https://calendar.app.google/4ni424RUSun7Ve9G6): Get started with a 2-minute Shopify setup
- [Contact](mailto:hello@mercana.so): Reach out via email

## Legal

- [Privacy Policy](/privacy-policy): How Mercana handles data
- [Terms of Service](/terms-of-service): Website terms of use

## Optional

- [FAQs](/#faqs): Common questions about Mercana
- [Careers](/careers): Join the Mercana team