They see bookings.Your competitors see bookings.You see people.
Connect your PMS to know every guest before they arrive.
Deliver personalized experiences that delight, while surfacing the corporate accounts and repeat travelers that drive revenue.
Know every guest before they arrive.
Your front desk shouldn't be guessing. See today's VIPs, personalization opportunities, and suggested amenities—all before checkout time.
Maximize repeat traveler business.
Find business travelers booking without corporate rates and turn them into recurring accounts.

Identify. Understand. Activate.
Spot patterns across bookings—like 8 employees from the same company booking separately—then draft personalized outreach to turn those insights into corporate accounts, group business, and direct relationships.
Hidden corporate travelers.
See which companies have employees staying with you and identify enterprise and group booking opportunities.

Win back your best guests.
Identify lapsed high-value guests and reach out with context—their interests, past stays, and what brought them back before.
The engine.

Questions & Answers
Ready to understand your guests?
You've already done the hard work of attracting your guests. Mercana helps you deliver personalized experiences that delight—while turning guest intelligence into corporate accounts and repeat business.